Celestical Cloud

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Support ​

Who to contact for support ​

Support email: support@celestical.eu

Our team is always happy to help.

We actively monitor our support inbox (yes, really), and our engineers treat incoming messages like amazing feedback on our services. We love figuring out what's going on and how to help you as quickly as possible.

What to Do in Case of an Incident ​

This page explains what to do if you experience a security issue, service disruption, or suspicious behavior affecting your workloads running on our platform.

When Should You Contact Us? ​

Please contact us immediately if you notice any of the following:

  • Your application is unavailable or behaving unexpectedly
  • You suspect unauthorized access to your account or resources
  • You believe credentials, secrets, or API keys may be compromised
  • You observe abnormal usage, errors, or unexplained changes
  • You suspect a data security or privacy incident

How to Report an Incident ​

If you believe an incident is occurring, email us as soon as possible:

** support@celestical.eu **

Please include the following information, if available:

  • Your account (email) and concerned App id (the uuid in your app list)
  • Date and time the issue was first observed (with timezone)
  • A brief description of what is happening
  • Affected services, functions, or regions
  • Any actions you have already taken

Do not include sensitive data (such as passwords or secrets) in your email. You can encrypt your communication with our support email, a public key is available.

What You Should Do Immediately ​

While we investigate, we recommend that you:

  • Review recent logs and metrics for unusual activity
  • Disable or limit access to affected resources if possible
  • Rotate API keys or secrets if you suspect they are exposed
  • Preserve logs and error messages related to the incident

What Happens Next ​

Once we receive your report, we will:

  • Acknowledge receipt of your report
  • Investigate and assess the impact
  • Take appropriate steps to contain and resolve the issue
  • Keep you informed if your services are affected

For significant incidents, we may provide a follow-up summary after resolution.

Status Updates ​

If the incident affects the platform more broadly, updates may also be shared through our status page or direct email communication.

If you are unsure whether something qualifies as an incident, please contact us anyway at **support@celestical.eu ** and you will help you.